No Refunds/Exchanges:

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We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at orders@jermallcharlo.com with details of the product and the defect.

 

Please send defective products to:

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Attn: Customer Service: Jermall Charlo Inc,

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4799 Lexington Boulevard, Missouri City, Texas 77459, USA

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.

 

If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.